DELIVERY TIMES & SHIPPING FEES

We currently ship to the UK, EU, US, Canada, Switzerland and Norway. If you are outside these areas and would like to purchase, please contact us to discuss availability.

Estimated delivery times after dispatch and shipping fees are:

UK
Estimated transit time: 2–3 business days
Shipping: calculated at checkout. DHL Express is also available at £22.

EU, SWITZERLAND & NORWAY
Estimated transit time: 3–6 business days
Shipping: £62

US & CANADA
Estimated transit time: 4–6 business days
Shipping: £75

All shipping fees above are shown in GBP. Your final shipping charge is displayed at checkout.

ORDER PROCESSING

Please allow 1–3 business days for your order to be processed before dispatch. During busy or promotional periods, processing may take up to four business days.

We dispatch orders Monday to Friday, excluding UK bank holidays. Orders placed over the weekend will begin processing on the next business day.

Our cut-off for consideration for same-day processing is 1pm UK time. Same-day dispatch is not guaranteed. Orders placed after this time will begin processing no earlier than the next business day.

All orders are shipped from the UK. The transit estimates above begin after dispatch and do not include order processing time. Delivery may take longer due to customs clearance, carrier delays or local conditions.

DUTIES & TAXES

For US orders, we arrange delivery on a Delivered Duty Paid (DDP) basis and cover applicable import duties and import taxes through the shipping service. Any taxes charged at checkout are shown before you complete your purchase.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

If you have not received this email after the applicable processing period, please check your junk or spam folder before contacting us.

DELIVERY PARTNERS

We use DHL and DPD, depending on the destination and service selected.

DHL may offer delivery-management options through DHL On Demand Delivery, depending on your destination and the service used. Available options will be included in the carrier’s delivery notifications.

DPD may send delivery updates by email or SMS using the contact details provided with your order. Depending on the service and location, these may include a delivery window and options to manage your delivery.

Please ensure your delivery address, email address and telephone number are correct when placing your order.

CHANGES & CANCELLATIONS

To request a cancellation, use the Returns & cancellations link under Care on our website and sign in to your customer account.

For EU orders, cancellation requests are available until the order is fulfilled. For other destinations, eligibility follows the cancellation rules applicable to your order.

If you need to change an order, please contact us as soon as possible. We cannot guarantee amendments once processing or dispatch has begun.

RETURNS & REFUNDS

Please refer to our Return and refund policy for details of return eligibility, applicable fees and refunds of delivery charges. Your statutory rights are not affected.