Refund policy
RETURNS
We offer a 14-day return policy. You have 14 days from the day you receive your order to request a return.
To be eligible, your item must be unworn and unused, in the same condition you received it, with its tags attached and in its original packaging. Please keep your receipt or proof of purchase.
How to return
- Request a return HERE. Returns are only accepted once approved.
- Once approved, we’ll email you a DHL returns label and instructions on how and where to send your package.
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UK returns: a £10 return shipping fee will be deducted from your refund.
International returns: the return shipping fee depends on your country. We’ll confirm the exact amount with your return label, before you send anything back. - Keep your tracking information and proof of postage until your refund has been processed.
Olarié isn’t responsible for shipping costs or lost packages for returns sent with another carrier.
DAMAGES & ISSUES
Please check your order as soon as it arrives. If an item is defective, damaged or not what you ordered, contact us straight away at info@olarie.com so we can make it right.
REFUNDS
Once your return arrives, we’ll inspect it and email you to let you know whether your refund has been approved. Approved refunds are made to your original payment method within 10 business days of us receiving your return. Your bank or card provider may take a few extra days to show it.
If you haven’t received your refund after 10 business days, contact us at info@olarie.com.
Any questions about returns? Email us at info@olarie.com.
